Take a look at this short video for more information about the Healow app.

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Access Your Health Information Anytime, Anywhere with healow®

At Langley Health Services, your health and convenience are our top priorities. That’s why we offer the healow® Patient Portal, a secure, easy-to-use online tool that connects you to your healthcare team—24/7.

With healow®, you can:

  • Manage Appointments – Request, confirm, or reschedule your visits.

  • View Medical Records – Access lab results, immunizations, and visit summaries.

  • Request Prescription Refills – Quickly send refill requests to your provider.

  • Secure Messaging – Communicate safely with your care team about non-urgent needs.

  • Track Your Health – Monitor vitals, medications, and progress over time.

  • Pay Bills Online – Convenient and secure payment options at your fingertips.

Getting Started Is Easy

  1. Download the free healow® app from the App Store or Google Play.

  2. Enter our practice code: CHFFBD.

  3. Log in with your username and password.

Prefer using a computer? Log in through our healow Patient Portal link:

Login To The Patient Portal

Patient Portal Frequently Asked Questions

  1. What is the purpose of the Patient Portal?

Patient Portal allows patients to communicate with their doctors and access important information over the Internet. Practices will send reminders, statements, lab results and much more electronically.

  1. How does the Patient Portal work?

Patient Portal is a secure webpage that uses encryption to keep unauthorized persons from viewing communications, information, or attachments. Secure messages and information can only be viewed with the correct username and password.

  1. How do I get started?

To gain access to your medical records through the Patient Portal, please visit your Langley Health Services office or call using your location’s main phone number. Once the Patient Portal has been enabled for your account, you will receive your username and password through email.

  1. What can I expect from the Patient Portal?

With the portal you will be able to view your personal:

  • Health Record

  • Labs and Diagnostic Imaging (if published by your provider)

  • Outgoing Referrals

  • Latest and Past Statements

  • Visit Summaries

  • Appointments including Upcoming, Historical, No-Show, Canceled, and Rescheduled

And communicate the following:

  • Refill Requests

  • Appointment Requests, Cancellations, and Reschedules

  • Personal Information Updates

  • General Messages

Healow Patient Portal will also send various email reminders. These emails include:

  • Appointment Reminders: A reminder will be sent 3 days and 1 day before each appointment booked with our office.

  • Appointment Confirmations: If an appointment is changed you will receive a confirmation with the modifications.

  • Labs Published Information: Each time a lab result has been reviewed by your provider, an email will be sent.

  • Statement Published Information: Each time a statement is published to the portal; you will receive an email.

  • New Message Information: When a new message has arrived in your inbox, you will receive an email.

  • Username, Password and Web Address Information: Upon becoming paired with the Patient Portal or changing your login credentials at the office, you will receive an email.

  1. What are the privacy protections and/or risks of using the Patient Portal?

By communicating through the Patient Portal, you eliminate the risk of unauthorized parties accessing your information during transmission. However, keeping messages secure depends on some additional factors. The office must receive the correct email address and only the patient (or granted parties) may access the login credentials.

  1. What are the terms and conditions of the Patient Portal?

We reserve the right, at our discretion, to terminate Patient Portal offering, suspend user access and modify services available through the Patient Portal. The Patient Portal is provided in partnership with eClinicalWorks, our EHR software vendor and provider. That data is HIPAA compliant with high level encryption that exceeds the HIPAA standards. While we believe that the IT infrastructure and data are safe and secure, it does not guarantee unforeseen adverse events cannot occur. To the extent possible, our office has undergone rigorous IT implementation and security standards exceeding industry recommendations. Please read our HIPAA policy for information on how private health information is used in our office.

Langley Health Services Disclaimer: Responses from the practice will only be completed during regular office hours, Monday through Friday 8:00am-5:00pm. As a reminder, practice hours may vary in accordance with weekends and holidays. In the event of an emergency, please call 911 or visit your nearest emergency room.

✨ Take control of your health today—sign up for the healow® Patient Portal and stay connected to your care team anytime, anywhere.