Dental Referral Coordinator

Langley Health Services

We are looking for a Referral Coordinator who is a robust team player. We hire to retire. Join our awesome team of medical and dental professionals today!
  • health insurance (medical, dental, vision)
  • FREE medical co-pays
  • paid time off
  • eight paid holidays
  • company paid life insurance and short term disability
Primary responsibilities include but are not limited to:
  • Have basic knowledge of dental insurance and assist patients in understanding their coverage and liability.
  • Applies discretion and independent judgment to problems relating to medical records and referrals.
  • Organize specialty providers to refer PHI patients to base on insurance or lack of insurance.
  • Maintains strict confidentiality regarding patient and strategic organization’s information
  • Communicates effectively, provides excellent customer service internally and externally
  • Schedule STAT requested referrals per specialty and insurance plan, logging information in computer.
  • Document referral to be closed to include attached copy of patient consult report and/or reason for referral closure.
  • Communicate with other departments/patients/providers and agencies to facilitate smooth transactions.
  • Works in coordination with other departments to maintain medical records in accord with established policies and procedures.
  • Scan referrals and authorization approvals or denials into correct patient chart.
  • Schedule all appointments for patients when authorizations come back approved/denied for all dental locations.
  • Maintain proper treatment plans for approved authorizations along with patient signatures.
  • Discuss with patients who have questions regarding their treatment plan to make sure patient understands future treatment.
  • Update information as necessary
  • Understand and properly execute medical records release procedures.
  • Maintains the medical records copy and fax machine in working order.
  • Assists health care representatives with obtaining provider signatures and with scheduling lunches to meet with providers.
  • Answers all incoming Referral department calls and returns voicemails within 24-48 hour time frame.
  • Maintain productivity goal set by Practice Manager and Executive team
  • Attends meeting/huddles, seminars, workshops, and classes to enhance work performance when applicable.
  • High school graduate or equivalent
  • Skilled in oral and written communication
  • Computer, insurance and money-handling experience preferred
  • Preferred: 3 years’ healthcare/dental experience
To apply please email your resume to the reply link or fax to 855-832-3504, attention Human Resources. We are an equal opportunity employer and drug-free workplace.

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